Policies and Procedures

Each service we offer is billed at a particular hourly rate. We have no requirements for a minimum amount of hours or sessions, nor do we offer any packages. We adhere to a policy of strict price integrity and do not offer discounts of any kind.

We offer two payment options: paying at the time of each session or providing a retainer. The vast majority of our clients work with us on a retainer basis. For those clients who do not wish to provide a retainer, we require payment at the end of each tutoring or consulting session. We do not post-bill for any services. Our billing department, led by our Accounts Executive, provides clients with weekly invoices that show services rendered as well as current retainer balance or balance outstanding. Any unused retainer balance is returned promptly upon request by the client. Any client working on college or graduate school applications with Mayssoun Bydon must provide a retainer.

If you have any questions, please do not hesitate to reach out to our Accounts Executive by phone at 212-889-8378 or 734-623-8378, or by email at billing@ihlprep.com.